Should you wish to return/exchange an order you must notify us at firstname.lastname@example.org within 7 days of receiving the order quoting your name and order number. Please explain why you would like to return/exchange your item(s) and if an item is faulty, please provide us with full details and images where necessary.
Your item(s) should be returned with your original invoice/receipt within 14 days of receiving the order in Australia (within 21 days outside Australia) and ensure that the item is posted back in appropriate packaging to ensure the items do not get damaged in transit.
We strongly advise that you use a signed for postal service/courier to return the item as we are unable to refund for any orders which get lost in the post and that you keep your proof of posting documents until we confirm that we have received the item. Returns outside these timeframes may be accepted at the discretion of Hand Organic and may only be offered as a credit voucher.
Once the item has been approved for return and received by us, we will exchange and/or refund the original payment debit/credit card for the sum paid. If it is for the exchange, we would agree to the shipping cost in advance before sending the goods for the exchange.
All refunds and exchanges for goods purchased via our website must only be made by post/courier.
Please send all returns to:
24 Marinella Street, Manly Vale NSW Australia